Our return policy lasts 14 days, meaning you can return your item within this period if there are any quality issues, no questions asked.
To qualify for a return, your item must be in its original packaging, and you must provide a receipt or proof of purchase.
To initiate a return, please contact us at workpadtools@hotmail.com. Note that returns should be mailed to the following address: No. 796 Yaoga Road, Units 10-14 to 10-16, Ningbo, 315000 Zhejiang, China.
Upon accepting your return, we will send you a return shipping label along with instructions on how and where to send your package. Please be aware that we cannot accept items returned without prior approval.
For any inquiries regarding returns, feel free to reach out to us at workpadtools@hotmail.com.
Damages and Issues: Upon receiving your order, please inspect it and immediately contact us if you find the item defective, damaged, or if you received the wrong item. This will allow us to address the issue and rectify it promptly.
Exceptions / Non-returnable Items: Please note that we cannot accept returns of items purchased on sale.
Exchanges: We offer free exchanges for items that have quality issues or do not affect secondary sales.
Refunds: After receiving and inspecting your return, we will inform you whether the refund has been approved. If so, you will automatically receive the refund via your original payment method within 10 business days. Keep in mind that your bank or credit card company may need additional time to process and post the refund.
If you have not received your refund after 15 business days from receiving our approval, please contact us at workpadtools@hotmail.com!